Elderly woman with hearing loss


Australian seniors are lucky to benefit from one of the world’s most progressive hearing services programs. Our government understand the individual, social and financial burden of hearing loss and have created a scheme to ensure that seniors, pensioners and veterans can access fully subsidised hearing services and digital hearing aids through accredited providers such as Expert Hearing Care.


Who is eligible?

You are eligible if you are an Australian citizen or permanent resident, 21 years of age and over, meeting one of the following criteria:

  • Centrelink Pensioner Concession Card
  • Gold Health Repatriation Card
  • White Health Repatriation Card (specifying hearing loss)
  • Centrelink Sickness Allowance

You may also be eligible if you are:

  • A dependent of a person in one of the above categories
  • An active member of the Defence Force
  • A client of CRS Australia

Additionally, the program supports the following groups. However, they must be seen at the government hearing care provider, Australian hearing:

  • Australian citizens under 26-years of age
  • Aboriginal and Torres Strait Islanders over 50 years of age

Services you will receive

Eligible seniors, pensioners and veterans can obtain a range of products and services to meet your needs, many of which are entirely free:

  • Your hearing assessed by a qualified audiologist at Expert Hearing Care, at no cost.
  • If the assessment indicates that a hearing aid or other device would assist you, we will help you select a model from a range of quality hearing aid manufacturers – some of the devices are FREE of charge. If not the federal government will subsidise part of the cost, so pensioners and veterans have full access to more advanced solutions.
  • We will train and counsel you in ways to obtain the maximum benefit from your hearing devices, at no cost.
  • You can obtain a maintenance contract from us for your hearing aids, which also covers you for hearing aid batteries. The maintenance is heavily subsidised by the federal government so that your annual contribution is minimal.

Some of our Fully Government Subsidised Hearing Aids



Insera CIC

This small hearing aid that sits completely inside the ear canal and is one of our exclusive free government subsidised hearing aids. This hearing aids sleek and modern design allows the hearing aid wearer a visually undetectable and comfortable experience.


Stride BTE

The Stride BTE is a hearing aid that sits behind the ear. This hearing aid is designed to be one of Unitron’s smaller behind-the-ear models doing away with bulky and outdated hearing aid designs. This hearing aid is also available in 8 different colours so you can decide if you want your hearing aids to stand out or blend in.

Can you change providers without a new voucher?

The answer is “YES”, although the Office of Hearing Services look for reasons they feel are grounds for changing providers. For example, we are less likely to be granted a ‘relocation request’ based on one hearing care provider having better hearing aids than another. In our experience, here are a couple of grounds for relocation:

  • Convenience: You believe that one of the Expert Hearing Care clinics is easier to get to.
  • Breakdown of relationship in your existing provider: You will have the choice to see whoever you choose if you feel the reasons are valid enough.


Maintenance and batteries

If you are fitted with hearing aids, we recommended that you take up the option of a maintenance agreement with Expert Hearing Care. The Australian government subsidises the majority of this cost.

For a nominal annual fee, we will maintain your aid and supply batteries. If you choose not to pay the annual maintenance fee, you will need to buy your batteries regularly and pay for servicing and repairs of your hearing aid.


Make an appointment and we will help!

It is always more convenient to come and see us to discuss your needs – even if you are with another provider.

At no charge, we will give you a hearing assessment, so that we can assess and discuss whether you may be eligible for hearing devices and also answer any questions you may have. We also assist you in completing the necessary paperwork for the Office of Hearing Services.  

Call us on (08) 9375 9977 or book online.