We provide same level of care, service and choice to self-funded Australians as we offer to pensioners and veterans. As a government accredited provider of Hearing Services program of the Commonwealth’s Office of Hearing Services, we are governed by regulatory framework to achieve successful outcomes for all our pension (pensioner concession card holders) clients and we have kept it same for self-funded Australians. They are provided the same level of quality of care, thorough testing, validation of Hearing Aids fitting and validation of aided (hearing aids) benefit to achieve successful hearing rehabilitation outcomes. Some of our competition only want to deal with self-funded Australians so they do not have to have same level of care, record-keeping, validation of successful fittings and documentation of successful outcomes for each and every client. We are proud to be part of Commonwealth’s Hearing Services program and strive to achieve successful outcomes for all our clients (pensioners and self-funded Australians) with thorough testing, providing informed choice and validation of fittings and measuring of aided benefit.
We also provide substantial discounts to self-funded Australians and make sure that range of hearing devices options, styles, technology and features vs benefits are discussed and then recommended and fitted best hearing aids as per the needs of the individual and audiogram and speech tests results (test results) and focus is only on one main criteria that prescribed hearing devices should do the job rather than focusing what they can afford. We would never fit or recommend a hearing device which won’t cater to your listening needs and all our devices come with 60 days money back guarantee rather than industry standard 30 days trial or no trials at all in some cases as we consider that 60 days should give enough time to adjust to new devices and test them in variety of listening situations as we stand by with our recommendations and fitting methods.